Frequently asked questions

How can I create an account in the SkyLabs ecosystem?

How can I reset my account password in the SkyLabs ecosystem?

How can I update the password for my account in the SkyLabs ecosystem?

How to activate 2FA (Two-Factor Authentication)?

How can I deactivate 2FA (Two-Factor Authentication)?

How can I switch the language for my account?

Why is identity verification (KYC) required?

How can I complete KYC in SkyLabs?

What information is required for KYC?

Is my data shared with third parties?

Can my account be frozen?

What does the “New” status mean?

What does the “Pending” status mean?

What does the “Rejected” status mean?